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I went to my RM's house and went to the computer with her and told her the reasons i need the certificate, so that i may start my own practice. I was persistant. May be you should go again to this person and not leave till you have it in your hand. As far as her ethics, she sounds very rapped up in herself, or has alot going on. In which case if you go there and not leave with out it (cert.) Then she cant get distracted. And being your RM, she should be open to you coming to visit or to answer any questions you may have. Hope that helps.
love and light, Harmony
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